- Has my payment been received?
If your payment has been made and this has been done online, you will always receive an e-mail confirmation, which includes a PDF invoice. If you haven’t received this confirmation, something has gone wrong with the payment. Please contact Mister Clipping support if this is the case.
- How does DIRECTebanking work?
After accepting a Mister Clipping quotation, you are directed to the payment section of the website. Here you can choose DIRECTebanking and you will automatically be directed to its secure payment environment, where you will find your payment order. Select your country and follow the instructions. Logging in and confirmation are bank-specific and are the same as your bank’s Internet banking process. The order has already been entered and your bank will ask you to authorize the payment.
After confirmation, the payment will be directly deducted from your account and Mister Clipping will be notified that payment has been made.
- How does iDEAL work?
After placing an order with MisterClipping.com, click the iDEAL payment button to select your bank. You will then be directed to your own bank, where you will find your payment order. Your bank will ask you to enter a few details and authorize the payment. The payment will be directly deducted from your account and we will be notified that payment has been made.
- How does PayPal work?
PayPal is an online payment system that uses e-mail addresses to identify both sender and recipient. Payments are made from the PayPal account of the purchasing party to the PayPal account of the vendor. Neither party gives out information to the other to enable payment. The following is a description of the payment process:
The vendor chooses PayPal as payment method for an order and is then directed to the PayPal website. Here the user must identify himself or herself using an e-mail address and password, to confirm payment.
The amount is then charged to the purchasing party’s PayPal account. The amount is deducted from the purchaser’s PayPal account or charged to the credit card or bank account linked to the PayPal account.
- I cannot proceed with my payment.
If you try to place a payment several times, the “Accept” button is deactivated to prevent duplicate payments. You can proceed after the previous attempt has been reset. Because an attempt at payment has been halted during the process, no signal is sent to the Mister Clipping application and the status will remain “Unconfirmed.” Please contact Mister Clipping support to reset your job and continue payment.
- I paid for my job using PayPal, but I haven’t received a notification from Mister Clipping.
The most common reason for this is that an eCheck payment has been made through PayPal. Payments using eCheck take 3 to 7 working days to process. Payment of the job will be confirmed the moment we receive the payment in our PayPal account. If you use PayPal, we recommend you do not use eCheck.
- I tried to pay online, but I’m not sure my payment was successful.
After completing a successful payment transaction, you will always receive a confirmation via e-mail with the invoice as attachment. If you haven’t received this e-mail, something has gone wrong and we ask you contact Mister Clipping support.
- My job shows a “Payment is placed” status; what does this mean?
If the status of your job is “Payment is placed” it means payment was not carried out correctly and that the process has been halted. If your job has this status, please contact Mister Clipping support directly.
- What is DIRECTebanking?
DIRECTebanking is a European payment service provider. It is a secure and simple online environment in which to make payments. Payment takes place within a separate, secure payment environment. DIRECTebanking is supported by the larger banks in Belgium, the Netherlands, Germany, the United Kingdom, Austria and Switzerland. All you need to check and manage payments through DIRECTebanking is access to Internet banking with one of the participating banks.
- What is iDEAL?
iDEAL is a Dutch payment service provider. iDEAL allows you to make online payments securely and easily. Transactions are sent through secure payment channels. All you need to check and manage payments through iDEAL is access to Internet banking with one of the participating banks. iiDEAL was established in association with ABNAMRO, ING Bank, Postbank and Rabobank.
- What is PayPal?
PayPal is an international online payment system for everyone with an e-mail address and a bank account or credit card.
- Why am I charged 19% VAT?
According to Dutch law, 19% VAT must be charged for every order. If your company is housed outside of the Netherlands but within the EU, VAT does not apply (upon presentation of a valid VAT number). Companies outside the EU are not charged VAT.
