- A number of my uploaded images are not shown (correctly) in the thumbnail overview. Why not?
This is because the files were damaged (“corrupted”) during the uploading process or were only partially uploaded. This can have a number of causes. Use the red button under the image to remove them and try uploading them again.
- Do I have to write my instructions in English?
No, in addition to English the Mister Clipping support team speaks Dutch, German and French. You can also e-mail us in any of these languages.
- How long will it take to clip my images?
Mister Clipping maintains a turnaround time of 24 hours for jobs from 50 to 150 images. Occasionally, we’ll need a bit more time (approximately 48 hours), in the case of larger quantities or larger file formats. Smaller quantities of up to 50 images can be ready within 8 hours. Larger files can take up more time, due to uploading and downloading. The image complexity can also affect the turnaround time. Please note: Mister Clipping will return the images to your account. The download time to your own server depends on the number of images, the file size per image and the speed of your Internet connection.
- How long will it take to receive a quotation after I have uploaded my images?
Generally, we start reviewing the complexity of your images directly after you click “Request quotation.” You will receive an e-mail with a quotation within minutes. But depending on the number of images, this might take longer (up to 1 hour).
- I have specific instructions, how can I best communicate them?
When you create a new job, you can add comments to the “Processing” field of the job as a whole, for example a general instruction that applies to all files in the job. It is also possible to attach specific instructions to individual images. After the images have been uploaded, a pencil icon will appear under each image. Clicking this image will produce a field to which these instructions can be added.
- I need the isolated images back urgently. Can you give my images priority or do you provide an express service?
At Mister Clipping all images are processed as quickly as possible. If the number of images, the formats and complexity so allow, we will return them within 24 hours. Quantities of up to 50 images per job are usually ready more quickly. If you have an urgent job with a specific deadline, please contact us or add a comment to the “Processing” field and we will do our best to have it finished on time! Please note: Mister Clipping will return the images to your account. The download time to your own server depends on the number of images, the file size per image and the speed of your Internet connection.
